Blog for The Well Designed URLs Initiative

I’ve long believed email provides one of the better justifications for good URL design. Having a well designed URL structure inspires a user to have faith in a site’s URL integrity making it more likely then will email a URL to their friends. What’s more, a good URL gives hints to what can be found making it more likely for an email recipients to visit the link. And a readable URL provides something to “google” when the emailed URL is mangled or simply mistyped by the sender.

But it simply hadn’t occurred to me just how important URL design can be for marketing emails until today when I read a post today by Mark Brownlow of Email Marketing Reports. Mark’s post, entitled Forget email design, what about URL design? discusses the immediately obvious benefits of URL design in email marketing and lists several reasons why email marketers should pay particular attention to their URLs.

As Mark effectively states, well designed URLs can (elaborations mine):

• Reinforce a brand message (when a good domain and/or logic URL path is used),
• Help orientate the reader (within the website’s structure, and/or regarding the offer),
• Provide text clues to the destination page’s content and value,
• Indicate important content relationships (via the URL path’s heirarchy and/or between multiple emailed URLs), and
• Remain relevant and recognisable over a long period of time (assuming the email marketer has a process in place to manager their site’s URL architecture.)

In addition Mark also gives a few examples that clearly make the case for good URL design in email marketing. He effectively asks which of these two URLs send a stronger message to the prospect?

1. http://www.brandk.com/land.php?123456
2. http://www.brandk.com/rings/coupon/

I think the preferrable one is obvious, don’t you?

Mark also suggests providing your prospect with their own custom call-to-action URL in marketing emails such as:

http://www.brandk.com/rings/coupon/justformark/

I too believe that providing customers with their own personal well designed URL can be an incredibly powerful marketing and SEO strategy. However, I’m not so sure it will work well for unknown prospects.

Well done Mark. Nice to have another URLian on the bandwagon.  :-)

“…one should take an hour or so and really think about their website’s ‘public face.’”

-Scott Hanselman on “A Website’s Public Face“

Here’s a simple best practice. Always ID your heading tags! For example, if you’ve got an <h2> element, be sure to make it <h2 id=”some-heading”>.

IDing heading tags is especially important on long documents.

Why? Because if you don’t, someone else can’t reference the part of the document that they want to reference in a blog post or somewhere else. And if they can’t, they just might reference someone else’s web page instead. Or if they do reference it, readers who click over to your URL might give up on reading before finding the appropriate document, and never come back to your site when they might otherwise have become an avide reader. How often have you see a link to a web page where the person linking included the text “Scroll down to the section entitled…“  Bleach!

Given the heading tag mentioned in the first paragraph above, and assuming it was contained in a document entitled “whitepaper” in the root of www.foo.com, you can point straight to that heading using a URL fragment like so:

http://www.foo.com/whitepaper#some-heading

Ben Coffey talks about this same problem over at URLs for Specific Portions of Documents.  He also talks about CiteBite which helps bloggers and others link directly into a part of a document as if there had been an ID there. But publishers, if others start using CiteBite on your content simply because you don’t include the ID attributes they need to link to your directly, guess who will get the Google PageRank?  Not you… ;-)

One more thing. If you are creating content that will be displayed above or below other content, i.e. blog posts that get listed with other blog posts on the same HTML page, you’ll need to make sure your IDs are unique. I personally have started using a convention that appends the date in “YYYYMMDD” format to the end of a meaningful fragment, seperated by a dash, as in:

http://www.foo.com/whitepaper#some-heading-20070118

This tends to work for me because I almost never post more than once per day. Also, though I personally dislike the inclusion of dates in URLs because of how difficult it makes things for users to remember or discover the URLs, having the date as a fragment suffix is not quite at bad. People using the browser URL auto-complete can still easily find the URL they visited recently enough that its URL is still in the browser’s cache. YMMV.

Lastly, if you are going to ID your heading tags, you probably should also create a table of contents. ‘-)